Careers at Grady County

Definition:

Under general supervision, enforces the laws of the State of Oklahoma and answers calls for service.

Essential Job Functions:

Accurately and efficiently receiving and transmitting information via telephone and through the Computer Aided Dispatch Data Network; input and/or retrieval of information concerning emergency and nonemergency situations; recording information obtained from callers by typing information into the computer via a computer terminal and keyboard; routing calls to appropriate dispatch consoles; monitoring calls to ensure dispatch of support agencies; dispatching emergency and non-emergency vehicles to reported trouble locations; and monitoring frequencies in order to respond to field unit status reports and requests for assistance. The work is reviewed through continual visual observation and through monitoring of radio frequencies by the supervisor.

Job Requirements

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal communication utilizing tact and diplomacy.
• Skill in recording information accurately.
• Skill in operating two-way radios and multi-line telephone systems.
• Skill in making quick and accurate decisions.
• Ability to remain calm in emergency situations.
• Willingness to maintain confidentiality.

Physical Demands

• Arm-hand steadiness and manual/finger dexterity enough to use equipment such as a computer keyboard, telephone, etc.
• Near vision enough to read a computer screen and written communication such as memos, operations procedures, and instructions from supervisors.
• Hearing and speech enough to communicate clearly and distinctly by telephone, radio, and in person in a semi-noisy environment created by other dispatchers, equipment, etc.
• Subject to sitting, telephone usage, etc., for prolonged periods of time.

Working Conditions

• Inside at all times in a climate-controlled environment where the temperature remains between 60 degrees and 70 degrees Fahrenheit.
• Exposure to continuous noise at low levels as produced by other dispatch personnel, computer terminals, keyboards, and climate control equipment.
• Subject to frequent stress from high activity levels and the nature of calls received.
• Required to work shifts including nights, weekends, and holidays.
• Subject to shift assignment changes.
• Subject to 24-hour emergency call.